Learning Providers

Who do I contact if I need help?

Whether you are just getting started on Gooru or are an experienced user who needs a little extra support, our Support Team is excited to help out however we can!

If you’re unable to find the support you need here, please feel free to email us at support@gooru.org. We will respond within 24 hours during the business week.

When you send us a message, it helps us if you can include a link or screenshot to any Gooru page that you are using, and contact us using the email account that you’re registered with on Gooru. The more context we have, the easier it is for us to help you!

With the exception of a few holidays, a member of our support team will respond within one business day – usually in under 2 hours during our official business hours (9am-6pm PST) – to ensure that you have the solution you need in a timely manner.

What do I do if Navigator won’t load?

If Navigator is not loading or working properly, there are several things you can try:

Refresh the page.
Clear your browser’s cache and then revisit gooru.org. You can find instructions on how to clear your cache for Mozilla Firefox here, Google Chrome here, Safari here, and Internet Explorer here.

If you are a learner trying to access your class, try this work-around:

If you are trying to access Navigator from a school or institution, it is possible that the firewall is blocking our website. Please ask your IT to white-list these domains in the proxy as these domains are what Navigator depends on.
You may be trying to access Navigator from an outdated browser. In order to provide you with the best and most secure experience, we only support the most recent browsers.

Please contact us at support@gooru.org if you are still having problems with the platform.

What SSO methods are support by Gooru Navigator?

Gooru Navigator supports multiple SSO methods. Currently, we support oAuth2, Google Signin, SAML, WSFed and Classlink to ensure there is seamless login between client systems and Navigator

Can Gooru Navigator be customised to include client branding?

The Web application can be white labeled with the client’s logo. However, the mobile apps will be accessible only as Gooru Navigator applications in the Play store and App store.

What kind of reports will the client be able to see from the platform? And to what level and types of dashboard view will or should be given to them

Currently, the instructor has access to the following reports:

Overview of performance vs progress of the class cohort
Time-based progress report in terms of competencies gained, avg performance, time spent and day-wise portfolio report for each student in the class
Proficiency report for each student
Domain competency report for the class
Aggregate performance and progress reports by milestone, lesson, collection, assessment and offline activities for the class
Individual learner’s learning path and progress & performance reports for each milestone, lesson, collection and assessment in the student’s learning path
Aggregate cohort report and individual participants reports for activities assigned in class

Administrators and other stakeholders have access to the following reports in Mission Control based on access permissions at various levels in the organization hierarchy

Day-wise competency gains
Month-wise performance & progress report
New users
Month-wise average time spent and active user count
Class progress report

Soon, the following additional reports will be available to the administrators and other stakeholders

Struggling competencies report at various levels in Mission control
Domain competency report at class level for administrators in Mission control

Support for integration of 3D assets onto the platform. Is Gorru platform VR compatible in sense of supporting content and platform usage through a VR headset?

Gooru Navigator’s study player does not support rendering 3D assets or VR natively. However, Gooru Navigator maintains a registry of different learning tools and content, the 3D assets and VR activities can be ingested as external content that needs to be rendered with registered external tools. We also support data interchange with external tools and services using industry standard protocols such as LTI, Caliper, xAPI etc. and can track the learner’s performance, proficiency, time spent and other metrics irrespective of where and how the learner accesses them.

To what extent can we customize the rubrics and the parameters of the assessments? Eg-can we capture the process of students reading a text as a criterion to pass, selecting a particular image from a set, etc…

Gooru Navigator supports 9 different question types

Multiple Choice
Multiple Answer
Drag & Drop Order
Highlight Text
True or False
Fill in the blank
Multiple Select – Image
Multiple Select – Text
Free Response Question (FRQ)

The questions can include math expressions and equations in the question and answer text. Images can be included in questions and also in the answer options depending on the question type.

Gooru Navigator also supports automatic evaluation of machine gradable questions and provides the ability for content authors to define rubrics based on the evaluation criteria for free response questions and offline tasks such as projects, that cannot be system graded.

What will be/can be the best possible way to track a student’s journey if they switch tenants?

Every learner within the system has a Universal Learner Id that follows the learner life-long across the different stages of learning from K12, Higher Ed, Professional learning irrespective of the tenant they may be in each stage. So, when a learner moves from one organization to another within Gooru Navigator, the learner identity including proficiency in various facets, their portfolio, preferences and all the different attributes of the learner is available and accessible in the new organization.

What does tagging mean? Does it imply the category, framework, standards, etc that we select while creating a collection, assessment, and course?

Tagging means linking content/course to the framework, the respective competency/standards to collections and assessments.

In a course, I can create standalone assessments as well as assessments within collections. So when I set up my tenancy, can I decide, what needs to go into the proficiency test, or does Gooru Navigator pick it up?

As a part of the course building, especially when you want to build a Navigator course, it is advisable to build a course with collections to teach/learn and assessments to test- for each competency or lesson.

But each assessment when built independently can still be added to a course or used elsewhere. So when an assessment is built within a course, but can also be used independently in any other course.

Ideally, when your tenancy is created, we will transfer all your content created to the tenancy so that it’s available to all your users in the tenancy.