Navigator Research Portal

Who do I contact if I need help?

Whether you are just getting started on Gooru or are an experienced user who needs a little extra support, our Support Team is excited to help out however we can!

If you’re unable to find the support you need here, please feel free to email us at support@gooru.org. We will respond within 24 hours during the business week.

When you send us a message, it helps us if you can include a link or screenshot to any Gooru page that you are using, and contact us using the email account that you’re registered with on Gooru. The more context we have, the easier it is for us to help you!

With the exception of a few holidays, a member of our support team will respond within one business day – usually in under 2 hours during our official business hours (9am-6pm PST) – to ensure that you have the solution you need in a timely manner.

What is the technology stack of Learning Navigator?

NLC embraces open-source technologies in realizing the Navigator and at a broad-level following are the guiding design principles used:
- Microservices architecture for better scale
- RESTful API with JSON responses to access core features
- Consistent API design for ease of development
- Open-source technologies at all layers of solution
- Queuing over message bus for communication across microservices
- Localization support
- Scalable with minimum footprint
- Deploy not tied to custom infrastructure
Consequently, the choice of technology reflects the same:
- Ubuntu Linux OS is the choice of development and deploy environment
- Java-based microservices implementation
- Postgres database as a primary datastore
- ElasticSearch extensions for search engine
- Postgres based datastore for analytics data
- Kafka as a message bus for data relay across microservices
- AWS hosting environment, leverage at infra-level and not custom services
- Github for source code management
- Atlassian Bamboo for CI/CD
- Atlassian Jira for product backlog, releases, and bug tracking

Who collaborates with NLC?

Any entity interested in adopting and implementing Navigated Learning. This includes the use of the Navigator tools and platform, adopting a competency-based approach to learning, and an interest in measuring learning Impact.

What papers and publications exist?

You can review a list of research publications here: https://gooru.org/about/research-publications/

Ownership of IP from the research?

Everything stays in public domain

What are the system requirements for using Navigator?

You can refer to our support website.

What is the helpline number and Email support?

CALL SUPPORT: 650-331-0219 (9AM-5PM PST M-F)

Email Support

Who owns the data? Can a partner have access to data?

The learner owns their data. Navigator application has the permission to use the learner’s data to make route and reroute suggestions during the learner’s journey.

Navigator exposes APIs to provide partners access to their users’ data.

Schools can participate in research with our research partners by implementing Navigator in their schools to use the data for specific research programs.

How does Gooru ensure Data Privacy?

Navigator is a multi-tenant system and implements tenant boundaries within the database to limit data access to only users within the tenant.

How is Data security ensured by Gooru?

The data is hosted on servers that are behind firewalls and are not accessible directly to anyone outside. The servers are secured and only specific ports are opened depending on the services running on the servers. The login to the servers is only via secure ssh and are restricted to only admins. The database on the servers is accessible only via authentication.