Navigator for Administrator

Who do I contact if I need help?

Whether you are just getting started on Gooru or are an experienced user who needs a little extra support, our Support Team is excited to help out however we can!

If you’re unable to find the support you need here, please feel free to email us at support@gooru.org. We will respond within 24 hours during the business week.

When you send us a message, it helps us if you can include a link or screenshot to any Gooru page that you are using, and contact us using the email account that you’re registered with on Gooru. The more context we have, the easier it is for us to help you!

With the exception of a few holidays, a member of our support team will respond within one business day – usually in under 2 hours during our official business hours (9am-6pm PST) – to ensure that you have the solution you need in a timely manner.

How can I implement a school- or district-wide rollout with Gooru?

We recommend that you start by reflecting with your team on the needs and goals of your district/school. Consider your technology support and curriculum/professional development needs as you plan. Get everyone on your planning team familiar with Gooru. Contact us as support@gooru.org and we’ll be happy to work with you to set up a pilot/rollout plan based on your needs.

What sort of technology infrastructure do I need to incorporate Gooru into my school or district?

We recommend a high-speed internet network (minimum 2 mbps), and for maximum functionality one of the following browsers: Google Chrome 38+ (Recommended), Mozilla Firefox 33+, Apple Safari 5+ or Internet Explorer 11+.

What do I do if Navigator won’t load?

If Navigator is not loading or working properly, there are several things you can try:

Refresh the page.
Clear your browser’s cache and then revisit gooru.org. You can find instructions on how to clear your cache for Mozilla Firefox here, Google Chrome here, Safari here, and Internet Explorer here.

If you are a learner trying to access your class, try this work-around:

If you are trying to access Navigator from a school or institution, it is possible that the firewall is blocking our website. Please ask your IT to white-list these domains in the proxy as these domains are what Navigator depends on.
You may be trying to access Navigator from an outdated browser. In order to provide you with the best and most secure experience, we only support the most recent browsers.

Please contact us at support@gooru.org if you are still having problems with the platform.

What SSO methods are support by Gooru Navigator?

Gooru Navigator supports multiple SSO methods. Currently, we support oAuth2, Google Signin, SAML, WSFed and Classlink to ensure there is seamless login between client systems and Navigator

Can Gooru Navigator be customised to include client branding?

The Web application can be white labeled with the client’s logo. However, the mobile apps will be accessible only as Gooru Navigator applications in the Play store and App store.

What will be/can be the best possible way to track a student’s journey if they switch tenants?

Every learner within the system has a Universal Learner Id that follows the learner life-long across the different stages of learning from K12, Higher Ed, Professional learning irrespective of the tenant they may be in each stage. So, when a learner moves from one organization to another within Gooru Navigator, the learner identity including proficiency in various facets, their portfolio, preferences and all the different attributes of the learner is available and accessible in the new organization.

What are the general implementation Steps?

Roster Your Students, Teachers, and Administrators – Currently, we offer onboarding users using single sign-on with IMS Global OneRoster, ClassLink, Gmail, and WS Federation. Google Classroom and Clever Integrations are also coming soon.
Locate Your Learner – We provide flexibility in your learners’ starting locations. Districts can use existing NWEA or other standardized test scores, create a quick diagnostic, allow for teacher input, or use an approximation based on grade level to provide the starting location for their users.
Create or Access District Data Lake (Optional and at additional Costs) – Gooru can integrate with an already established district or school data lake or create one for you. This allows the raw data from a variety of 3rd party tools and apps to be gathered and analyzed in one tool, Mission Control. School districts can opt into this feature at no additional cost.
Training Sessions – We recommend at least two training sessions per year to our districts. Our first training session will give teachers and administrators an overview and understanding of Navigator tools and how to use them. The second training happens two weeks later to address questions, concerns, and explore how to get the most out of Navigator. Please note that due to the current pandemic, all training sessions are remote and conducted over video chat.
Customize Navigator Learning Maps – Math Navigator has a built-in scope and sequence that allows for Navigated Learning, but districts can choose to align our framework to their curriculum needs and standards. Districts can provide Gooru with their custom scope and sequence or choose from a publicly available option.

What are the system requirements for using Navigator?

You can refer to our support website.

What is the helpline number and Email support?

CALL SUPPORT: 650-331-0219 (9AM-5PM PST M-F)

Email Support