FAQ

Why has a resource I’ve used before disappeared?

Gooru uses open educational resources (OER), which can be taken down by their owners without our knowledge. This is likely what happened to the resource you were using. You should still be able to view all of the other content for the topic you were studying or teaching by searching for the topic in the Gooru catalog.

How do I unenroll a student from my class?

When a student changes classes, moves, or otherwise needs to be removed from your roster, you can manage this through Class Settings.

Click on the wheel icon to access the Class Settings and the roster for the class.

2. Click on the toggle to the right of the student’s name (under “Active”) to change it from “Yes” to “No”. Once you have inactivated a student, their name will turn gray and they will be removed from your data reports.

3. You can also click on the trash icon to delete a student completely. We advise against this unless you are absolutely positive the student has left your district completely and will not return. The deletion is permanent and it wipes the student’s progress from our system.

Who do I contact if I need help?

Whether you are just getting started on Gooru or are an experienced user who needs a little extra support, our Support Team is excited to help out however we can!

If you’re unable to find the support you need here, please feel free to email us at support@gooru.org. We will respond within 24 hours during the business week.

When you send us a message, it helps us if you can include a link or screenshot to any Gooru page that you are using, and contact us using the email account that you’re registered with on Gooru. The more context we have, the easier it is for us to help you!

With the exception of a few holidays, a member of our support team will respond within one business day – usually in under 2 hours during our official business hours (9am-6pm PST) – to ensure that you have the solution you need in a timely manner.

How can I implement a school- or district-wide rollout with Gooru?

We recommend that you start by reflecting with your team on the needs and goals of your district/school. Consider your technology support and curriculum/professional development needs as you plan. Get everyone on your planning team familiar with Gooru. Contact us as support@gooru.org and we’ll be happy to work with you to set up a pilot/rollout plan based on your needs.

Does my school need to have 1:1 ratio of students to computers?

Nope! Gooru can be used in a broad range of classroom contexts, including in-person and virtual learning. Teachers have been able to incorporate Gooru into their classrooms by using one computer and rotating students through collections. Additionally, classrooms with sets of 3-5 computers have implemented station models of having students rotate to computers. Finally, classrooms with 1:1 capabilities with laptops or tablets have been able to incorporate Gooru into a blended model of learning.

What sort of technology infrastructure do I need to incorporate Gooru into my school or district?

We recommend a high-speed internet network (minimum 2 mbps), and for maximum functionality one of the following browsers: Google Chrome 38+ (Recommended), Mozilla Firefox 33+, Apple Safari 5+ or Internet Explorer 11+.

What do I do if Navigator won’t load?

If Navigator is not loading or working properly, there are several things you can try:

Refresh the page.
Clear your browser’s cache and then revisit gooru.org. You can find instructions on how to clear your cache for Mozilla Firefox here, Google Chrome here, Safari here, and Internet Explorer here.

If you are a learner trying to access your class, try this work-around:

If you are trying to access Navigator from a school or institution, it is possible that the firewall is blocking our website. Please ask your IT to white-list these domains in the proxy as these domains are what Navigator depends on.
You may be trying to access Navigator from an outdated browser. In order to provide you with the best and most secure experience, we only support the most recent browsers.

Please contact us at support@gooru.org if you are still having problems with the platform.

What SSO methods are support by Gooru Navigator?

Gooru Navigator supports multiple SSO methods. Currently, we support oAuth2, Google Signin, SAML, WSFed and Classlink to ensure there is seamless login between client systems and Navigator

Can Gooru Navigator be customised to include client branding?

The Web application can be white labeled with the client’s logo. However, the mobile apps will be accessible only as Gooru Navigator applications in the Play store and App store.

What kind of reports will the client be able to see from the platform? And to what level and types of dashboard view will or should be given to them

Currently, the instructor has access to the following reports:

Overview of performance vs progress of the class cohort
Time-based progress report in terms of competencies gained, avg performance, time spent and day-wise portfolio report for each student in the class
Proficiency report for each student
Domain competency report for the class
Aggregate performance and progress reports by milestone, lesson, collection, assessment and offline activities for the class
Individual learner’s learning path and progress & performance reports for each milestone, lesson, collection and assessment in the student’s learning path
Aggregate cohort report and individual participants reports for activities assigned in class

Administrators and other stakeholders have access to the following reports in Mission Control based on access permissions at various levels in the organization hierarchy

Day-wise competency gains
Month-wise performance & progress report
New users
Month-wise average time spent and active user count
Class progress report

Soon, the following additional reports will be available to the administrators and other stakeholders

Struggling competencies report at various levels in Mission control
Domain competency report at class level for administrators in Mission control