Navigator Mission Control

Who do I contact if I need help?

Whether you are just getting started on Gooru or are an experienced user who needs a little extra support, our Support Team is excited to help out however we can!

If you’re unable to find the support you need here, please feel free to email us at support@gooru.org. We will respond within 24 hours during the business week.

When you send us a message, it helps us if you can include a link or screenshot to any Gooru page that you are using, and contact us using the email account that you’re registered with on Gooru. The more context we have, the easier it is for us to help you!

With the exception of a few holidays, a member of our support team will respond within one business day – usually in under 2 hours during our official business hours (9am-6pm PST) – to ensure that you have the solution you need in a timely manner.

What do I do if Navigator won’t load?

If Navigator is not loading or working properly, there are several things you can try:

Refresh the page.
Clear your browser’s cache and then revisit gooru.org. You can find instructions on how to clear your cache for Mozilla Firefox here, Google Chrome here, Safari here, and Internet Explorer here.

If you are a learner trying to access your class, try this work-around:

If you are trying to access Navigator from a school or institution, it is possible that the firewall is blocking our website. Please ask your IT to white-list these domains in the proxy as these domains are what Navigator depends on.
You may be trying to access Navigator from an outdated browser. In order to provide you with the best and most secure experience, we only support the most recent browsers.

Please contact us at support@gooru.org if you are still having problems with the platform.

What kind of reports will the client be able to see from the platform? And to what level and types of dashboard view will or should be given to them

Currently, the instructor has access to the following reports:

Overview of performance vs progress of the class cohort
Time-based progress report in terms of competencies gained, avg performance, time spent and day-wise portfolio report for each student in the class
Proficiency report for each student
Domain competency report for the class
Aggregate performance and progress reports by milestone, lesson, collection, assessment and offline activities for the class
Individual learner’s learning path and progress & performance reports for each milestone, lesson, collection and assessment in the student’s learning path
Aggregate cohort report and individual participants reports for activities assigned in class

Administrators and other stakeholders have access to the following reports in Mission Control based on access permissions at various levels in the organization hierarchy

Day-wise competency gains
Month-wise performance & progress report
New users
Month-wise average time spent and active user count
Class progress report

Soon, the following additional reports will be available to the administrators and other stakeholders

Struggling competencies report at various levels in Mission control
Domain competency report at class level for administrators in Mission control

What will be/can be the best possible way to track a student’s journey if they switch tenants?

Every learner within the system has a Universal Learner Id that follows the learner life-long across the different stages of learning from K12, Higher Ed, Professional learning irrespective of the tenant they may be in each stage. So, when a learner moves from one organization to another within Gooru Navigator, the learner identity including proficiency in various facets, their portfolio, preferences and all the different attributes of the learner is available and accessible in the new organization.

How often will the openly licensed educational resources be reviewed and refreshed?

One of the many benefits of OER is the ability to update and refresh instructional materials. Instructional teams and classroom teachers that implement new instructional materials convene regularly to review and assess the current resources, add new ones, and remove outdated or ineffective resources. Districts aggregate feedback from classroom teachers throughout the year. All of the information is used to evaluate and refresh resources.

What should application developers (who will extend Navigator and make contributions to core solution — more of engineering team extension) should be prepared for?

Partners should have a good understanding of microservices architecture
Partners should have a good understanding of RESTful API design
Partners should have a good understanding of Java-based implementations
Partners should have a good understanding of front-end implementations based on EmberJS

What should Technology Partners (who will use Navigator in closed environment while extending workflows) should be prepared for?

Partners need to have an understanding of SSO models and should be using an identity provisioning system that can be configured at Navigator for SSO flows.
Partners should be able to share their roster data in OneRoster standards format, or via ClassLink Roster API.
Partners should be able to understand competency-based learning models, bring in the frameworks of interest, and be able to map the frameworks to other similar frameworks.
Partners should be able to identify, create, and curate content relevant to the competency model of interest; and be able to setup content working together with other NLC Partners.
Partners should be able to use shared API that requires an understanding of RESTful services and sync/async mechanisms to extend any workflows in their products to bring Navigator into play.
Partners should be able to push data (either as xAPI or Navigator specific data-in format) via shared API.
Partners should be able to sync data (either LTI outcomes or xAPI or Navigator specific data-out format) to their system via a shared API model.
Partners should be able to design deploy architecture based on guidance from other NLC Partners and should have expertise on AWS services, hosting & infra-manage.

What should Technology Partners (who will use our API layer to extend workflows) be prepared for?

Partners need to have an understanding of SSO models and should be using an identity provisioning system that can be configured at Navigator for SSO flows.
Partners should be able to share their roster data in OneRoster standards format, or via ClassLink Roster API.
Partners should be able to understand competency-based learning models, bring in the frameworks of interest, and be able to map the frameworks to other similar frameworks.
Partners should be able to identify, create, and curate content relevant to the competency model of interest; and be able to setup content working together with NLC.
Partners should be able to use shared API that requires an understanding of RESTful services and sync/async mechanisms to extend any workflows in their products to bring Navigator into play.
Partners should be able to push data (either as xAPI or Navigator specific data-in format) via shared API.
Partners should be able to sync data (either LTI outcomes or xAPI or Navigator specific data-out format) to their system via a shared API model.

What are the system requirements for using Navigator?

You can refer to our support website.

What is the helpline number and Email support?

CALL SUPPORT: 650-331-0219 (9AM-5PM PST M-F)

Email Support