What is the helpline number and Email support?
CALL SUPPORT: 650-331-0219 (9AM-5PM PST M-F)
Email Support
FAQ
What are the Open Source Tools and Libraries used?
Here is the list of OpenSource Tools.
What are the protocols for Data Synchronisation?
Navigator implements OneRoster specification for rostering student, teacher, and enrolment data. The synchronization is handled via services such as ClassLink or APIs that implement OneRoster specification.
Note: Other files such as academic Sessions, demographics, and courses will not be processed and rostered into the system.
Who owns the data? Can a partner have access to data?
The learner owns their data. Navigator application has the permission to use the learner’s data to make route and reroute suggestions during the learner’s journey.
Navigator exposes APIs to provide partners access to their users’ data.
Schools can participate in research with our research partners by implementing Navigator in their schools to use the data for specific research programs.
How does Gooru ensure Data Privacy?
Navigator is a multi-tenant system and implements tenant boundaries within the database to limit data access to only users within the tenant.
How is Data security ensured by Gooru?
The data is hosted on servers that are behind firewalls and are not accessible directly to anyone outside. The servers are secured and only specific ports are opened depending on the services running on the servers. The login to the servers is only via secure ssh and are restricted to only admins. The database on the servers is accessible only via authentication.
Will a content provider be remunerated?
A content builder is encouraged to make their content open source and public. However, they can provide premium content and make it selectively available to their learners.
Why would a content provider collaborate with NLC?
A content provider could reach out to a wider audience through the Learning Navigator effectively. Navigator offers content providers feedback on the quality and effectiveness of the content and helps content builders to build focused competency oriented learning content.